The Importance of Reading Reviews

18 Jul

Yellow Cab by Divya Thakur via Flickr Creative Commons

Yellow Cab by Divya Thakur via Flickr Creative Commons

By now, you’d think a savvy shopper like me — who goes on record as being a “savings expert” — would know the importance of reading reviews before booking a service for the first time. But alas, even I’m prone to stupid mistakes, and a recent airport shuttle booking gone awry served as a reminder to never trust anyone. Especially when it leaves you and your mom stranded at an airport at 1am.

My only excuse in booking this service without properly vetting it is that, um, I was running out of time. Thankfully, cab drivers were on hand to rescue us from our predicament. They warned us that Super Shuttle “never picks up past 11:45pm,” but I thought I was making progress on hold (and I also thought the drivers might be just a little opportunistic). After 30 minutes on hold and absolutely no sign of a shuttle, we took a cab and made it to Grandma’s in 20 minutes. Insert dramatic *face palm* here.

The next day, I called Super Shuttle to demand request a refund. (Who am I kidding? I’m too nice to “demand” anything, even when I’m completely within my rights to do so.) I was given a claim number and told the Customer Advocacy Department would be in touch, and that since it was a holiday weekend, it likely wouldn’t be until Tuesday or Wednesday. I waited that whole week without a phone call, and placed a call 10 days after the incident. When I reached someone, I was told my claim had been approved but for whatever reason hadn’t started processing, but would be finalized within 48 hours. 96 hours later, the refund was pending on my credit card, and this weekend it cleared. Phew.

Then and only then did I post a Yelp review about my experience, which echoes other reviewers’ sentiments. All this headache could have been avoided had I read the reviews in the first place. But alas, I was in a hurry, and taking three minutes for a little research wasn’t possible for this too-busy-and-important savings expert.

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