If It Sounds Too Good to Be True…

22 Feb

Photo by Justus Bluemer via Flickr

Photo by Justus Bluemer via Flickr

 

You know the rest. And so do I, though anyone who witnessed my purchasing behavior this past weekend would assume otherwise.

I let myself be victim to a classic “bait and switch” strategy that left me with a sickening feeling reserved only for really dumb mistakes. Despite my best intentions, I allowed a dubious offer and overwhelming atmosphere to cloud my better judgement. A 14-day return policy is my only solace, along with the opportunity to make public this experience and help others avoid the same mistake.

As a longtime “dumb phone” owner, I understand the appeal of smartphones but never had the intention to buy one. After all, they come with pricey data plans and hidden fees. My husband has one so I can get my fix for free. But this weekend, I was presented with an offer I couldn’t refuse – though I should have.

A wireless carrier who shall remain nameless is currently offering a buy-one-get-one deal on the latest smartphone. As it was explained to me, I could take the second phone and pay only $10 per month for the data plan. That’s a $20 per month savings and just the incentive I needed to join the 21st century.

Despite my flashy new purchase, I was overwhelmed by buyer’s remorse the moment I left the store. I knew something wasn’t right about the offer but chose to wait until I received the electronic receipt for confirmation. Sure enough, the receipt arrived with a $30 monthly charge and my scraggly electronic signature sealing my fate. The $10 they used as bait was actually the cost of an added line I never requested.

The return process was anything but hassle-free, as expected. After three hours and a failed attempt to change my mind, I walked out with my trusty “dumb phone” and a new respect for my instincts.

3 Responses to “If It Sounds Too Good to Be True…”

  1. Jody February 28, 2012 at 1:52 pm #

    Tell me this is not the phone I am wanting??? I guess I should stop waiting for the email to come that says that phone is mine???
    I love my dumb phone more now!

    • Kendal February 28, 2012 at 2:28 pm #

      Yes, sadly it is the same phone you’ve been wanting. No $10 data plan for you OR me!

  2. Saul September 5, 2012 at 2:02 am #

    Great delivery. Sound arguments. Keep up the amazing effort.